Invoice the day the job closes
Service reports, time sheets and job photos come in from the field. duebird files each one under the right customer, site and job number, bills what was done or approved, and attaches the backup each customer requires, so the invoice is paid the first time.
Where it goes wrong
Why service invoices come back
Paperwork arrives late
The job closed Tuesday. The report reached the office Friday. The invoice went out three weeks later.
No job number
A property manager running forty jobs can't place an invoice without their job or project number.
Missing backup
No signed work order, no payment. The rule differs by customer and sometimes by site.
Hours billed too early
Time billed before the customer approved it comes back as a dispute.
Wrong site
The work happened at Tower A, the invoice says Tower B, and the payment waits a cycle.
Parts and labour mixed up
A labour note billed at the parts price, or parts left off entirely.
A week with duebird
How a service company's billing runs
Reports come in from the field
Technicians forward the service report, photos and time sheet from their phone, or the office uploads them. A crew member can have a role that only sends paperwork in.
Filed to the right job and site
The report is matched to the customer, the site it names and the project by its job number, and the work becomes billable against that job.
Lines bill when the work is done or approved
Labour waits for approved hours where the customer requires it; parts bill when used; a fixed-price visit bills when the job is complete. Each bills exactly what the documents say.
The invoice carries what they need
Their job number and site printed where their AP team looks, the signed work order attached, one invoice per site if that's their rule.
Late invoices get a follow-up
When an invoice runs late, a follow-up is drafted to the right AP contact with the work order attached again. You press Send.
Built for field services
What service companies use most
Projects and job numbers
Each customer's jobs kept with their numbers, printed on every invoice.
projects
Sites
Every building or location, with its receiving contact and its own rules.
sites
Required backup
Signed work orders and service reports attached by customer and site rule.
backup rules
Approved hours
Labour waits for approval, then bills exactly what was approved.
time records
Service contracts
Maintenance agreements billed monthly or quarterly from a schedule.
schedules
Photos and voice notes
Job photos and voice notes read like any other document.
imagesaudio
Questions
What service companies ask us
Do our technicians need to use duebird?
We use a field service app already.
Can maintenance contracts and one-off jobs live together?
30 minutes, your paperwork
Bring a week of service reports
We'll show you the invoices they produce, backup attached.