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Field note · Manufacturing and fabrication · 6 min read

Billing against the customer's PO, line by line

A blanket PO authorizes 10,000 units over a year. Each release ships against it. The invoice that bills unit 10,001 is the one that gets rejected.

Manufacturers selling to larger companies live inside their customers' purchasing systems. The customer's PO number, line numbers, item codes and units have to appear on the invoice exactly as the customer issued them, or the invoice fails their three-way match and waits.

Their item codes, your products

The customer calls your part “BRKT-22-ZN”. You call it “Zinc bracket, 22mm”. Both names need to live side by side: yours for your catalog and your ledger, theirs for their invoice. Learning that mapping once, per customer, saves retyping it on every invoice.

Track what each PO line has left

A blanket PO is a budget. Every shipment draws it down. Before an invoice goes out, you should know how much of each PO line has been billed and whether this invoice would go over.

Quote, PO and invoice should agree

When the customer's PO cites your quote, the prices on the PO should match the quote. When they don't, that is worth catching before you ship, not after you bill.

Required fields are per customer

One customer wants a buyer name on every invoice. Another wants a cost center. Keeping those rules per customer, and checking them before an invoice is approved, avoids the rejection email.

30 minutes, your paperwork

Getting invoices bounced by a customer's AP portal? Let's find out why.